about_accounting

Accounting


Flexible and professional! Our accounting department is friendly and easy to work with. They understand cash flow to arrange payment terms that work for everyone. They also pay our bills on-time, every time!

about_customer

Customer Service


Customer service—you will find no one better at this! Our customer service representatives are friendly, long-term professionals that understand the importance of building relationships with you as well as gaining a familiarity with the technical specifications of the products you order. They strive to satisfy every customer, every time. They are empowered to make decisions to resolve problems on the spot and then to report the issue for permanent resolution so that the issue does not resurface for someone else or happen again.

about_drivers

Drivers

Your customers will love our drivers! Our professional drivers arrive when they promise you they will. They will help off-load the products from the truck to help ensure that the product you ordered is delivered damage-free. They will happily refer any questions or concerns you have directly to our Customer Service department for immediate attention.

about_marketing

Marketing

Snazzy—crisp—clear! Our marketing department designs materials that highlight new products and outline current sales to keep you informed.

about_marketing

Purchasing

Our purchasing department works to determine the lead-times needed to keep the products you order in stock. This will help your company’s ability to satisfy your customers.

about_salesforce

Sales Force

Our sales force is the best! They build relationships and address the needs of our customers. They learn the specifics of the products and help with ordering the correct products and companion items. They also suggest after-market products that support your core inventory.

about_technical

Technical Coordinator


Expert! Our technical coordinator learns the products inside and out. He is an expert in the technical specifications of the product and its installation. We provide recommendations and technical support to you as a value-added service.

Warehouse


You have never seen warehouse workers like ours! Our warehouse staff works diligently to ensure accurate and damage-free loading and storage of your product. They want to make sure you receive the product you ordered in a timely manner and in pristine condition.

Customer Testimonials

“A-tech is always there when I need them, whether it’s residential or commercial parts, operators, weather-stripping or anything in between. The service is fast and efficient and the pricing is always more than competitive. The extra mile is never too far for anyone on the service team, particularly, Charlie Heid the sales manager and Jennifer in sales have been exceptional to work with. Always satisfied. Keep up the good work!”

Jason Baril
International Door

“I have been dealing with A-tech Suburban ever since Ken Heid had his blue van. I was working at Rutgers Overhead Door, that was at least 30 years ago. The service was great then and I must say the service from sale to customer service and even warehouse people has been excellent ever since. Donna and Jenn have been a great help to me. I have never met them in person but I feel like they have been good friends throughout the years. Charlie has also been an asset to A-tech as far as I am concerned.”

Annette Dallessio
Hillsborough Garage Door Store
Edison Overhead Door
Independent Overhead Door