Customer Service
Customer service—you will find no one better at this! Our customer service representatives are friendly, long-term professionals that understand the importance of building relationships with you as well as gaining a familiarity with the technical specifications of the products you order. They strive to satisfy every customer, every time. They are empowered to make decisions to resolve problems on the spot and then to report the issue for permanent resolution so that the issue does not resurface for someone else or happen again.
Drivers
Your customers will love our drivers! Our professional drivers arrive when they promise you they will. They will help off-load the products from the truck to help ensure that the product you ordered is delivered damage-free. They will happily refer any questions or concerns you have directly to our Customer Service department for immediate attention.
Marketing
Snazzy—crisp—clear! Our marketing department designs materials that highlight new products and outline current sales to keep you informed.
Purchasing
Our purchasing department works to determine the lead-times needed to keep the products you order in stock. This will help your company’s ability to satisfy your customers.
Sales Force
Our sales force is the best! They build relationships and address the needs of our customers. They learn the specifics of the products and help with ordering the correct products and companion items. They also suggest after-market products that support your core inventory.
Customer Testimonials
“Phenomenal service! I’m telling you this was the most seamless delivery we have had from a company in a very long time. Also this driver Robert was so friendly and professional.”
Tamara
Murphy Overhead Door
“A-tech is always there when I need them, whether it’s residential or commercial parts, operators, weather-stripping or anything in between. The service is fast and efficient and the pricing is always more than competitive. The extra mile is never too far for anyone on the service team, particularly, Charlie Heid the sales manager and Jennifer in sales have been exceptional to work with. Always satisfied. Keep up the good work!”
Jason Baril
International Door
“I have been dealing with A-tech Suburban ever since Ken Heid had his blue van. I was working at Rutgers Overhead Door, that was at least 30 years ago. The service was great then and I must say the service from sale to customer service and even warehouse people has been excellent ever since. Donna and Jenn have been a great help to me. I have never met them in person but I feel like they have been good friends throughout the years. Charlie has also been an asset to A-tech as far as I am concerned.”
Annette Dallessio
Hillsborough Garage Door Store
Edison Overhead Door
Independent Overhead Door
